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Job Locations US-IN-INDIANAPOLIS
At eimagine, we believe one thing over everything. We are only as good as the people we hire to join our team! Founded in 1998, eimagine specializes in Microsoft SharePoint, Dynamics CRM, Salesforce, custom application development and mobile development. We are a Microsoft and Salesforce Partner with a staff Certified Professionals. Recognized as one Best Places to Work in Indiana since 2015, eimagine fosters an environment of employee engagement, career development and a comprehensive benefits package.    We are seeking a MS Dynamics CRM Business Analyst who will be responsible for implementing and supporting CRM applications for clients of eimagine. Successful candidates must be resourceful, detail-oriented, and self-directed, with a passion for understanding their clients' business and implementing technical requirements in a way that fulfills that need. Outstanding listening skills, genuine interest in fostering teamwork, a willingness to provide honest feedback, and extreme ownership are keys to the success of our projects. If you are looking for a challenge, willing to go the extra mile, and want to work with people who are just as talented as you are, this is the place for you!    Description of Duties:  - Serve as a Subject Matter Expert (SME) within all aspects of CRM software to include technical requirements, system configuration, user requirements, and system upgrades  - Lead and/or participate in requirements gathering and analysis sessions with clients to determine project requirements.   - Design business processes and integrations between Microsoft Dynamics CRM applications and other applications  - Extend capability of CRM through creation of new entities, forms, workflows, views and reports  - Able to elicit and identify project requirements from client end users.   - Responsible for validating requirements by providing option comparisons and justifications.   - Capable of providing gap analysis and needs assessments to uncover business need.   - Accountable for reviewing and finalizing extensive functional and technical documentation.   - Able to elicit and translate high-level business needs into specific and concise processes.   - Perform CRM application testing of configurations and customizations.   - Can provide high-level project/status updates and prepared reports to designated recipients.   - Accountable for self-organization and tracking completion of assigned tasks including successful delivery of assigned project milestones.   - Prepare and present training content to clients as needed.   - Creation of project documentation to include user manuals, training deliverables, business requirements documentation, test scripts and work product validation.  
Category
Information Technology
ID
2021-1162
Job Locations US-IN-INDIANAPOLIS
At eimagine, we believe one thing over everything. We are only as good as the people we hire to join our team! Founded in 1998, eimagine specializes in Microsoft SharePoint, Dynamics CRM, Salesforce, custom application development and mobile development. We are a Microsoft and Salesforce Partner with a staff Certified Professionals. Recognized as one Best Places to Work in Indiana since 2015, eimagine fosters an environment of employee engagement, career development and a comprehensive benefits package.   We are seeking a driven Customer Care Specialist who will be responsible for providing application specific assistance to users of a large enterprise implementation of Microsoft Dynamics CRM in the Health and Human Services sector. As a successful Customer Care Specialist at eimagine, you are a self-starter who is passionate about helping our customers navigate system specific questions and issues. You have a strong desire to make a positive impact on the lives of fellow Hoosiers by providing best in class support to our customers.     The Customer Care Specialist will be responsible for responding to, triaging and escalating end user inquiries received via our ticketing system. The candidate should be comfortable in learning new technologies and adapting to an ever-evolving software application. Excellent interpersonal and communication skills are crucial for this role.   Description of Duties: - Responding to, triaging and escalating end user inquiries that are predominantly handled through JIRA ticketing system, but some email and phone interaction required. - Handle customer issues/questions and provide appropriate solutions and alternatives within established SLA metrics, and follow up to ensure resolution. - Ensuring all customer tickets contain the minimal information necessary to appropriately investigate and triage issues/questions reported by end users. - Looking up information in interfacing systems to assist in the determination of root cause.   - Actively contribute to ongoing process improvement. - Daily collaboration between Tier 1, Tier 2 and Tier 3 teams regarding developing ticket trends and solutions. - Keep up to date on existing customer training (Knowledge Base articles) to create team awareness regarding documentation gaps. - Connect customers to appropriate Knowledge Base articles to resolve stated issue. - Inform customers about new system features and functionalities. - Develop and maintain trusted relationships with customer base. - Availability during eimagine’s core business hours: Monday through Friday 9am to 4pm.
Category
Information Technology
ID
2021-1092
Job Locations US-IN-INDIANAPOLIS
At eimagine, we believe one thing over everything. We are only as good as the people we hire to join our team! Founded in 1998, eimagine specializes in Microsoft SharePoint, Dynamics CRM, Salesforce, custom application development and mobile development. We are a Microsoft and Salesforce Partner with a staff Certified Professionals. Recognized as one Best Places to Work in Indiana since 2015, eimagine fosters an environment of employee engagement, career development and a comprehensive benefits package.   We are seeking a Salesforce Architect who will be responsible for designing and developing solutions for multiple projects. The Salesforce Architect will work closely with Client Solutions and customers to implement robust Salesforce solutions.  Successful candidates must be resourceful, detail-oriented, and self-directed, with a passion for understanding their clients’ business and implementing technical requirements in a way that fulfills that need. Outstanding listening skills, genuine interest in fostering teamwork, a willingness to provide honest feedback, and extreme ownership are keys to the success of our projects. If you are looking for a challenge, willing to go the extra mile, and want to work with people who are just as talented as you are, this is the place for you!   Description of Duties: - Provides best practice advice and recommendations to clients often extending beyond Salesforce to topics around overall systems architecture and CRM strategy - Leads technical requirements gathering and/or design workshops for complex projects - Provides overall Salesforce technical expertise - Provides overall systems architecture expertise in order to relate to and build upon existing client environments - Architects creative solutions that solve our client’s business and technical problems - Leads and facilitates project discovery to define business, functional, and technical requirements - Develops Data Models - Develops Security strategies - Develops data integration, migration, and deployment strategies - Lead Proof of Concepts and technical solutioning - Manages and mentors team members  
Category
Information Technology
ID
2021-1079