At eimagine, we believe one thing over everything. We are only as good as the people we hire to join our team! Founded in 1998, eimagine specializes in Microsoft SharePoint, Dynamics CRM, Salesforce, custom application development and mobile development. We are a Microsoft and Salesforce Partner with a staff Certified Professionals. Recognized as one Best Places to Work in Indiana since 2015, eimagine fosters an environment of employee engagement, career development and a comprehensive benefits package.
We are seeking a driven Customer Care Specialist who will be responsible for providing application specific assistance to users of a large enterprise implementation of Microsoft Dynamics CRM in the Health and Human Services sector. As a successful Customer Care Specialist at eimagine, you are a self-starter who is passionate about helping our customers navigate system specific questions and issues. You have a strong desire to make a positive impact on the lives of fellow Hoosiers by providing best in class support to our customers.
The Customer Care Specialist will be responsible for responding to, triaging and escalating end user inquiries received via our ticketing system. The candidate should be comfortable in learning new technologies and adapting to an ever-evolving software application. Excellent interpersonal and communication skills are crucial for this role.
Description of Duties: